The core services offered are:

• Support in continuous improvement, professional development, quality frameworks, risk management and management support
• Competency based training in vocational and non-vocational topics, including health issues, health needs and community development
• Analysis of sentinel events and critical incidents through the development and implementation of the root cause analysis process and framework
• Special projects, including service planning, change management, cultural change, person-centred care, development and implementation. Examples include Elder Abuse and Mandatory Reporting, CARE Workshop Series, joint projects on Chronic Disease Self-Management and Developing a Better Practice Framework

Key 2 Learning is an innovative company providing professional consultancy and sector training within health, disability services and aged care – community and residential.

Key 2 Learning prides itself on partnering and liaising with key stake holders in the industry to provide positive outcomes for resident centred care within the consultancy process. Key 2 Learning is able to consult in numerous areas inclusive of service planning, change management process, cultural change, person-centred care, development and implementation.

Examples of our consultancy process include:

• Training Needs Analysis
• ACFI – Improving your outcome and income
• Aged Care Accreditation Process – Audits and Systems Development
• Assistance with areas of improvement, training and requirements as related to outcomes ‘Not Met’ across the Quality Aged Care Standards
• Behaviours of Concern in Disability and Aged Care
• Mental Health in Aged Care (MHAC)
• ALZHIEMER’S ACT – DBMAS in primary care project
• Elder Abuse and Mandatory Reporting
• CARE Workshop Series – Cultural Change and Person Centred Care
• Chronic Disease Management
• Developing a Better Practice Framework using evidence based best practice