Key 2 Learning Pty Ltd, is a Registered Training Organisation with responsibility for delivering vocational education and training. Key 2 Learning Pty Ltd collects and stores personal information on our students. Key 2 Learning Pty Ltd complies with the Privacy Act 1988 (Commonwealth). This policy describes how Key 2 Learning Pty Ltd collects, manages, uses, discloses, protects, and disposes of personal information in accordance with the thirteen Australian Privacy Principles outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Key 2 Learning Pty Ltd is an approved Registered Training Organisation by the Australian Skills Quality Authority, RTO number 88191. This registration is issued under the authority of the National Vocational Education and Training Regulator Act 2011. This legislation requires Key 2 Learning Pty Ltd to collect personal and sensitive information from its students. This requirement is specified in the Data Provision Requirements 2011 which is one of four legislative instruments that Key 2 Learning Pty Ltd must comply with as a condition of its registration.
The date provision requirements require Key 2 Learning Pty Ltd to collect data from students in accordance with the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS). This is a complex information standard that defines information about who the student is, where the training is delivered and what they are studying. The Standards for Registered Training Organisations require Key 2 Learning Pty Ltd to retain and store this information for up to 30 years and to report training activity to government agencies in accordance with mandatory reporting requirements. Together these requirements form a statutory obligation to collect, store and report information of any student participating in nationally accredited training.
Key 2 Learning Pty Ltd collects personal information, either directly or indirectly, that is reasonably necessary for, or directly related to its delivery of the services it offers. Some of the information collected may be regarded as ‘sensitive’ as defined by the Privacy Act. In broad terms the kinds of personal information and purposes for which it is collected are:
Personal information collected by Key 2 Learning Pty Ltd that may be regarded as ‘sensitive’ under the Privacy Act includes:
If Key 2 Learning Pty Ltd should receive unsolicited personal information, it will be treated and managed according to the Australian Privacy Principles.
Key 2 Learning Pty Ltd aims to notify individuals of the collection of their personal information before, or at the time of collection, or as quickly as possible thereafter. Notifications are usually in writing, but may be verbal for telephone help-desk services, or research conducted by telephone interview.
Key 2 Learning Pty Ltd endeavors to ensure the personal information it collects and uses or discloses is accurate, up to date, complete and relevant. Key 2 Learning Pty Ltd routinely updates the information held in its customer relationship management system. In addition, Key 2 Learning Pty Ltd will periodically check with stakeholders to see if their personal contact details have changed.
Individuals may, subject to the exceptions prescribed by the Australian Privacy Principles, request access to and correction of their personal information where this is collected directly from individuals by Key 2 Learning Pty Ltd.
Key 2 Learning Pty Ltd does not charge for giving access to or for correcting personal information. Requests for access to or correction of personal information should be made in writing. Requests will be answered within 14 business days.
Personal information is held in electronic and paper format:
Key 2 Learning Pty Ltd retains personal information for up to 30 years. When personal information is no longer necessary for Key 2 Learning Pty Ltd’s business functions, and it is lawful to do so, Key 2 Learning Pty Ltd destroys the information.
Key 2 Learning Pty Ltd takes active steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Complaints or concerns about Key 2 Learning Pty Ltd’s management of personal information should be directed in writing to Key 2 Learning Pty Ltd’s Chief Executive Officer. Key 2 Learning Pty Ltd will respond in writing within 14 business days.